high FAQ — Answers to All Your Questions

No, each player is allowed only one account at high. If you attempt to open multiple accounts using the same name, phone number or payment method, all accounts may be suspended and any deposited funds may be forfeited. Full details are available in the Terms and Conditions.

At high, a username must consist of English letters or numbers and cannot be changed after the account is created. A password must be at least 8 characters long and should include a mix of uppercase letters, lowercase letters and numbers. Do not share this password with anyone for security reasons.

Go to the high Login page and click on the "Forgot password?" option. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Set a new password after verifying the OTP. If you have trouble, contact high's 24/7 live chat support.

After logging into your account, go to Profile Settings to request a change to your phone number or email. An OTP will be sent to your existing number or email to confirm the change. If you no longer have access to the registered number, contact the high support team directly — they will verify your identity and assist you.

You must be at least 21 years old to take part in any casino or betting activity at high. You are required to provide your correct date of birth at registration. During account verification, you may need to prove your age with a national ID card or passport. See the Responsible Gaming page for more details.

For account verification at high, a national ID card (NID), passport or birth registration certificate is generally accepted. You may also be asked to provide proof of ownership of your payment method, such as a bKash, Nagad or bank account. Using a payment method registered in your own name speeds up the verification process.

Teen Patti is a popular South Asian card game played with three cards — each player receives three cards and the strongest hand wins. In Andar Bahar, one card is placed face up and players bet on whether a card of the same value will appear on the "Andar" (left) side or the "Bahar" (right) side first. These games are available on live tables from Evolution and Ezugi at high Casino.

In Baccarat, you bet on either "Player" or "Banker" — whichever hand totals closest to 9 wins. 10s and face cards count as zero; all other cards count at face value. If a total exceeds 9, the first digit is dropped (e.g. 15 = 5). A "Tie" bet is also available. high's live casino may have dealers who can assist in Bengali.

Yes, high's live casino works fully on both mobile browsers and the app. You can enjoy HD video streams at live dealer tables on both Android and iOS. For the best experience, use a stable internet connection (Wi-Fi or 4G/5G). The high App provides an even smoother gameplay experience.

Bet limits at high's live dealer tables vary by game and table. Entry-level tables generally allow you to start with a small amount, making them suitable for new players. High-stakes tables allow experienced players to place larger bets. The limits are clearly displayed in the game lobby of each table.

high's live casino section features live tables from Evolution, Pragmatic Play Live, Ezugi, AE Sexy, SA Gaming and Dream Gaming. These include live Baccarat, Roulette, Blackjack, Teen Patti 20-20, Andar Bahar and several game shows. Every game gives you the chance to play in real time with a live dealer.

The terms for using high's welcome bonus and other promotions differ for each offer. Some bonuses can be used to meet wagering requirements in live casino games, though the contribution rate may vary by specific game. Read the terms of the relevant offer carefully before using a bonus. Full details are on the Terms and Conditions page.

Deposits at high are currently supported via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank can be used. The minimum deposit amount across all methods is ৳300.

The minimum deposit at high is ৳300 for any game — slots, live casino or sports betting — and this applies to all payment methods. That means you can access high's entire game library with just ৳300.

Deposits made via bKash, Nagad, Rocket and Upay are usually credited to your high account within a few minutes. Bank transfers may take a little longer. If your account has not been credited after 30 minutes, contact high's live chat support with a screenshot of the payment and the transaction ID.

Go to the high deposit page, select bKash and send money to the high bKash number shown. Once the payment is complete, enter the transaction ID in the deposit form and confirm. The minimum amount is ৳300. Use a bKash account registered in your own name — payments from third-party numbers are not accepted.

To deposit using Nagad, go to high's payment page, select Nagad, send money to the provided number via the Nagad app or USSD (*167#), and submit the transaction number in the form. Just like with bKash, using a Nagad account registered in your own name is mandatory. The minimum amount is ৳300.

Yes! high offers a 100% bonus on your first deposit, up to ৳15,000. For example: deposit ৳1,000 and you will receive a ৳1,000 bonus — giving you a balance of ৳2,000. To withdraw the bonus, you must wager it 10 times (i.e. ৳10,000 for a ৳1,000 bonus). Joining the high VIP program gives you access to even more benefits.

Withdrawals at high generally take between 15 minutes and 2 hours — this applies to all payment methods including bKash, Nagad, Rocket and Upay. Bank transfers can take up to 2 hours, though in most cases the money arrives sooner.

The minimum withdrawal amount at high is ৳1,000. This is the same for all payment methods — bKash, Nagad, Rocket, Upay or bank transfer all require a minimum withdrawal of ৳1,000. If your balance is below ৳1,000, the withdrawal request will not be processed.

Yes, withdrawals at high must be made to a bKash, Nagad, Rocket or Upay account registered in your own name — and the name must match the name on your high account. Withdrawals to third-party wallets are not possible. Your own name must also be on the bank account used for bank transfers.

To withdraw winnings from a bonus, you must first complete the wagering requirement. Example: for a ৳1,000 welcome bonus, the wagering is ৳1,000 × 10 = ৳10,000. Once you have placed that total in bets, you can withdraw the earnings from your bonus balance. Wagering requirements differ for each offer, so read the details before claiming.

Withdrawal requests are usually processed within 15 minutes to 2 hours. If it still shows "Pending" after 2 hours, check whether your account verification has been completed. Incomplete account verification often causes withdrawals to be held up. If the issue is not resolved, contact high's live chat support with the details of your request.

If a withdrawal request is cancelled by high for any reason, the amount will automatically be returned to your high account balance. Contact high's support team to find out why it was cancelled and to get it resolved quickly — they provide support in Bengali.