high's Privacy Policy

1 Introduction and Scope of Application

high is an online betting and casino platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use high's website, mobile application, and other digital services, why we collect it, and how that information is managed.

This Policy is an integral part of our Terms and Conditions. By using our services, you are considered to have accepted the terms of this Policy. This Policy applies to all services operated under the highbet.cam domain.

Our services are intended only for individuals aged 21 or older. We do not intend to collect information from minors and take care to prevent this.

2 What Information We Collect

2.1 Information You Provide Directly

Information you provide yourself during account registration, deposit or withdrawal processes, and support communications:

• Full name, date of birth, and national ID number
• Email address and mobile number
• Residential address
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank account number)
• Documents submitted for identity verification

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Pages visited, session duration, and click patterns
• Information obtained from cookies and similar tracking technologies
• Geographic location (at a general level, not precise GPS)

2.3 Information Received from Third Parties

Some information may also be obtained from trusted third parties when required for identity verification, fraud prevention, or payment processing.

3 Purpose of Using Information

high uses the information collected for the following purposes:

• Account Completing the registration process and verifying user identity
• Payment Processing deposit and withdrawal transactions securely
• Service Providing gaming and betting services and managing accounts
• Security Detecting and preventing fraud, money laundering, and other irregularities
• Support Providing customer service via live chat and email
• Improvement Analysing and improving platform performance
• Communication Sending relevant promotions, bonus offers, and system notifications

We use your information only for the purposes described above. Selling information to third parties is against our policy.

4 Information Sharing and Disclosure

high does not share your personal information with third parties except in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared under contractual arrangements with selected service providers for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, cloud storage, and technology infrastructure management. All such providers are required to operate in accordance with our privacy standards.

4.2 Legal Obligations

We have a legal obligation to disclose information when required by valid directives, court orders, or investigations from legal authorities in Bangladesh or any other applicable jurisdiction.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

5 Data Security Measures

high follows industry-standard technical and organisational measures to protect your information:

• All data transfers are secured through SSL encryption
• Sensitive information (passwords, payment data) is stored in encrypted form
• Access controls ensure that only authorised staff can access the information they need
• Regular security audits are conducted
• Automated monitoring systems are active to detect suspicious activity
• Two-factor authentication (OTP) is used

However, data transmission over the internet is not entirely risk-free. You are also responsible for keeping your account password confidential and avoiding logging in from unfamiliar devices.

6 Cookies and Tracking Technologies

The high website uses cookies and similar technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, ensuring security, and temporarily retaining form data. Disabling them will make it impossible to use the service.

6.2 Functional Cookies

These cookies are used to remember your preferred language, interface settings, and past activity, making your experience more convenient.

6.3 Analytics Cookies

Information about which pages are used most and where users encounter difficulties is collected and used to improve the platform. Cookies can be managed through your browser settings.

7 Data Retention Period

high retains your information only for as long as necessary. We consider the following factors when determining the retention period:

• Account-related information is retained for as long as the account remains active
• Transaction records are kept for a specified period after account closure to meet legal and regulatory obligations
• Fraud prevention information is retained for a specified period as required for security
• Contact information is deleted when marketing consent is withdrawn

Once the specified period has passed, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

If you wish to know what information we hold about you, you can contact our support team. high provides support in Bengali and English via 24/7 live chat and email.

8.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, this request may not be fulfilled if legal or contractual obligations apply.

8.4 Right to Object to Processing

You may object to marketing communications or profiling. Withdrawal of your consent will take effect immediately.

Further information on account management and self-restriction can be found in our Responsible Gaming guidelines, which make it easier to exercise your rights.

9 International Data Transfers

Our servers and technology infrastructure may be located outside Bangladesh. In such cases, your information may be transferred internationally. high ensures that the protection standards described in this Policy are maintained in any international transfer.

Our agreements with third parties that handle data transfers include data protection terms, and those parties may only use the information for the purposes set out in the agreement.

10 Minors and Special Category Data

high's services are not for anyone under the age of 21. We do not knowingly collect information from minors. If it comes to our attention that a minor's information has been collected, it will be deleted immediately.

We do not collect sensitive information such as health, religious beliefs, or political opinions. No personal information beyond what is required for identity verification is requested.

11 Policy Changes and Updates

high reserves the right to amend or update this Privacy Policy as needed. Registered users will be notified via email or through the platform if any significant changes are made.

Continuing to use the service after a policy change will be considered as acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions about this Policy, you can find answers in our FAQ section, or contact our support team directly.

12 Contact and Complaints Process

If you have any questions, objections, or requests regarding this Privacy Policy, please contact us. We aim to respond within 7 business days.

Related Policies

Reading the pages below alongside this Privacy Policy will give you a full understanding of your experience and rights on high:

• Terms and Conditions — Overall terms governing use of the service
• Responsible Gaming — Guidelines for playing safely and within limits
• About Us — Learn about the high platform and our mission
• FAQ — Answers to questions about the service