high Terms and Conditions

These Terms and Conditions ("Terms") form a legal agreement between the high platform and its users. By using the highbet.cam website and related mobile applications (collectively the "Platform"), you are considered to have fully read and understood these Terms and committed to abiding by them.

If you disagree with any part of these Terms, please stop using this platform. high reserves the right to amend these Terms at any time. Continued use of the platform after updated Terms have been published will be considered acceptance of the new Terms.

The key terms used in these Terms are defined as follows:

• "Platform" — high's website, mobile app and all related digital services.
• "User" or "Member" — a person who has opened a registered account on high.
• "Wallet" — the virtual account on the platform that holds a user's financial balance.
• "Bonus" — additional balance granted by high for promotional purposes, usable under specific conditions.
• "Wagering" — the requirement to spend a set amount on bets before a bonus can be withdrawn.
• "KYC" — Know Your Customer; the process of verifying a user's identity and age.
• "Net Loss" — the amount remaining after subtracting total winnings from total losses over a given period.

3.1 Registration Requirements

To open an account on high, users must provide accurate and complete information. Each person may register only one account. If multiple accounts are found under the same person's name, all accounts will be closed.

3.2 Identity Verification (KYC)

After registration, high may ask the user to submit identity documents (national ID card or passport), proof of address, and where applicable, proof of ownership of the payment method. high reserves the right to hold withdrawals until verification is complete.

3.3 Account Security

It is the user's responsibility to keep their username and password strictly confidential. Sharing login details with any third party is strictly prohibited. If any unauthorised access or suspicious activity is noticed on the account, high's support team must be informed immediately.

All high services are available only to individuals aged 21 and above. Access by minors is strictly prohibited. At the time of registration, users declare that they meet the minimum age requirement.

If an age verification irregularity is detected, high has the right to close the account immediately. In such cases, deposited funds may not be returned, and all winnings earned from bonuses will be voided.

In addition, residents of areas where online betting and casino activities are prohibited or restricted may not use high. It is the user's own responsibility to comply with the laws of their area.

5.1 Deposit Terms

To deposit funds on high, users must use a payment method registered in their own name. Transactions using another person's account or payment method are prohibited. Accepted payment methods are: bKash, Nagad, Rocket, Upay and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank). The minimum deposit amount is ৳300.

5.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 15 minutes and 2 hours to process. Withdrawals may be held if KYC verification has not been completed. It is recommended to withdraw using the same method used for the deposit.

5.3 Transaction Verification

high reserves the right to request additional verification for suspicious transactions. If a transaction is found to be fraudulent, high has the right to cancel it and suspend the associated account.

6.1 Welcome Bonus

A 100% bonus is available on your first deposit at high, up to a maximum of ৳15,000. To withdraw this bonus, the bonus amount must be wagered 10 times. Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a balance of ৳2,000, with a wagering requirement of ৳1,000 × 10 = ৳10,000.

6.2 Other Promotional Offers

Several promotional offers are available, including the weekly high Festival Bonus, high Slot Joy Reward, Birthday high Gift, Refer a Friend high Reward, and Cricket high Champion Bonus. Each offer has its own wagering terms, validity period and minimum deposit requirement.

6.3 Bonus Usage Rules

• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• Multiple bonuses cannot be active at the same time — claiming a new bonus without completing the terms of a previous one may result in the previous bonus being cancelled.
• If bonus misuse or manipulation is suspected, high reserves the right to cancel the bonus.
• If wagering is not completed within the bonus time limit, the bonus and any winnings earned from it will be forfeited.

7.1 General Betting Rules

All bets on the high platform are accepted at the stated market price. Once a bet is confirmed, it generally cannot be changed or cancelled. In the case of a bet interrupted due to internet disconnection or a technical error, high's decision will be considered final.

7.2 Errors and Technical Issues

If a software or hardware error results in an incorrect payout, incorrect odds or an abnormal outcome, high reserves the right to void that transaction and adjust the amount accordingly. high is not obliged to pay winnings arising from an obvious programming error or typo.

7.3 Live Gaming and Sports Betting

The rules of third-party game providers apply to live casino games. In sports betting, if a match is abandoned or postponed, bets will be settled according to the applicable rules. Specific betting rules for cricket, football and other sports will be detailed in the relevant section.

Involvement in any of the following activities will result in immediate account closure:

• Opening or operating multiple accounts.
• Bonus abuse or using multiple accounts for the purpose of collectively collecting bonuses.
• Registering an account with a false identity or another person's details.
• Money laundering or conducting suspicious financial activity.
• Attempting to hack, crack or unauthorisedly modify the platform's software.
• Using automated bots or scripts for betting or gaming.
• Fraudulent conduct towards other users.
• Unauthorised promotion using the platform's name or logo.

9.1 Closure by high

high may suspend or close an account at any time without prior notice due to a breach of terms, fraudulent activity, suspicion of money laundering or legal requirements. In such cases, the bonus balance will be forfeited and the return of any legitimate portion of the deposit will be determined after review.

9.2 Closure by the User

A user may request to close their account at any time. Pending bets must be settled and the balance withdrawn before the account is closed. Self-exclusion requests are also accepted as part of responsible gaming.

Full details of how users' personal data is collected, stored and used are provided in our Privacy Policy. The Privacy Policy applies to users alongside these Terms and forms an integral part of them.

high does not sell users' data to third parties. However, limited data may be shared with specific third parties for the purposes of meeting legal obligations, preventing fraud and operating technical services.

By opening an account, the user consents to high's Privacy Policy. SSL encryption is used to protect data.

high believes that recreational gaming should remain within healthy limits. To this end, we provide a number of protective features for our members. Setting deposit limits, taking temporary breaks and self-exclusion are available to all members.

If gaming causes personal, family or financial problems, help should be sought immediately. For detailed guidance on this, how to set limits and sources of support, visit our Responsible Gaming page.

Strictly following the 21+ age rule is part of high's policy. We are always vigilant in protecting minors.

high aims to keep the platform's technical services running without interruption, but temporary disruptions may occur due to maintenance, server upgrades or unexpected technical failures. high will not be liable for any financial loss resulting from such situations.

high is not responsible for internet connection issues, user device faults or betting errors caused by the user themselves. In the case of a software error from a third-party game provider, the relevant provider's rules will apply.

high reserves the right to partially or fully amend these Terms at any time. After any change, the updated Terms will be published on this page with the updated date noted. For significant changes, users may be notified via their registered email or a notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the new Terms. It is therefore recommended to check this page regularly.

14.1 Submitting a Complaint

For any dispute regarding a transaction, bet result, or account matter, the user must first contact high's customer support team. Including the account ID, transaction details, and a description of the issue when submitting a complaint will help reach a resolution faster.

14.2 Resolution Timeframe

After receiving a complaint, the support team tries to resolve it as quickly as possible. For complex disputes, additional information may be requested. high's final decision is generally binding, though the user retains the right to pursue any applicable legal course of action.

If you have any questions or feedback about these terms, please contact our customer support team. We are available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Log in to the platform and reach us directly via live chat — the fastest way to get help.
• Email: [email protected]