high's commitment to responsible gaming
Gaming should be a source of enjoyment — not stress or harm. high believes that every player has the right to know their own limits and should have access to help when needed.
Why responsibility matters
Online betting and casino games are a familiar form of entertainment for many people. However, they remain enjoyable only when kept controlled and planned. While using the high platform, every user should pay attention to their budget, time, and mental state. Our Terms and Conditions clearly state that the minimum age to participate on high is 21 years — this requirement is non-negotiable.
When gaming becomes only about the expectation of winning, or a tendency develops to keep depositing to recover losses, it is no longer entertainment. high wants its players to stay aware and to receive the right support when any problem arises. You can find more information about responsible gaming in our FAQ section.
Responsible gaming does not only mean controlling yourself — it also means thinking about your family and the people close to you. Family members often notice first when someone is running into trouble. Speaking openly with family and seeking professional advice when needed is the right step. You can learn more about our policies and commitments on the high About Us page.
high's tools to keep you in control
The high platform includes several practical tools that let you set your own gaming limits. These features can be used directly from your account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Time Limit
Set a time limit for how long you play in a single session. When the set time is up, the platform will notify you.
Self-Exclusion
Suspend your account for a set period. While self-exclusion is active, no login or bet is possible during that time.
Bet Limit
Set a maximum amount for a single bet at any given time, to avoid the risk of a sudden large loss.
Break Mode
Take a break for a few hours or a few days — you can step away from playing for a while without fully closing your account.
Activity History
View your complete betting and deposit history. This is an effective way to become aware of your own spending patterns.
Warning signs of a problem
If you notice any of the signs below in yourself or someone you know, it is important to seek support in time.
- Developing a tendency to place bigger bets to recover losses, and no longer feeling satisfied with the same amounts.
- Hiding your gambling from family or friends, or being dishonest about how much you are spending.
- Being unable to stop gambling even when facing financial difficulty — spending money meant for bills or everyday expenses on betting.
- Feeling anxiety, irritability, or restlessness when unable to play — to the point where it affects normal daily activities.
- Prioritising gaming over work, studies, or relationships, and neglecting important responsibilities.
- Repeatedly trying to stop gambling but failing — and feeling guilt or distress because of that failure.
high's commitment
high believes that creating a safe gaming environment is not only the player's responsibility — it is equally our responsibility. That is why we invest in age verification, self-exclusion tools, and active support.
Our support team is available 24/7 in both Bengali and English. Any player who feels they need help can reach us at any time through live chat.
To learn about our personal data protection practices, please visit the Privacy Policy page.
Where to find support
Acknowledging a problem and asking for help is a sign of courage. You can seek support through any of the channels below.
high Live Chat
Speak directly in Bengali through high's 24/7 live chat support. If you need help with self-exclusion or setting limits, our team will respond right away.
Email Support
You can write to us in detail by email. high's support team replies in both Bengali and English, and your identity is kept confidential.
Family and Friends
Talk openly with the people close to you. Family or trusted friends can often provide the most effective support.
Professional Counselling
Reach out to a mental health professional or counsellor. Several mental health organisations in Bangladesh offer support for this issue.
Protecting minors
The minimum age to participate on high is 21 years. Age is verified at the time of account registration, and identity documents may be requested in cases of doubt. Minors are not permitted to open an account.
If you have children or teenagers in your household and you use high, make sure your device is password-protected. Do not hand your device to others while logged in to your account. If needed, you can use parental control software on your device.
If you suspect that a minor is attempting to access high, please notify our support team. We will take immediate action.